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Terms of use

Version of October 4, 2026

These Terms govern the use of Habbo.Host, a hosting service for Habbo-style hotels (retro hotels) provided by Twizer Tecnologia Ltda., registered under no. 58.588.904/0001-60. By creating an account, you state that you have read and agree to these Terms and to the Privacy Policy.

1. The service

For each hotel you hire, Habbo.Host installs, hosts and keeps running an emulator, a website, a game client and a database, along with a management panel. The features of each hotel (players online, memory, your own domain, code editing) depend on the chosen plan, as described on the plans page at the time of purchase.

2. Account

  • You must be at least 18 years old, or have the authorisation of a legal guardian, to sign up.
  • The details you give on sign-up must be true and kept up to date.
  • You are responsible for your account password and for anything done with it. Tell support if you suspect misuse.

3. Plans, payment and renewal

  • Plans are monthly and pre-paid, charged by card (processed by Stripe). There is no setup fee.
  • A new hotel is reserved and only goes online after the first month is paid. If it is not paid within 2 day(s), the reservation is cancelled.
  • The next monthly charge is issued a few days before the due date. If it is not paid within 3 day(s) after the due date, the hotel is suspended (offline, with its data preserved) until payment.
  • Price changes apply only from the next renewal and will be announced in advance.

4. Right of withdrawal and cancellation

You may cancel the purchase within 7 days of the first payment, under the applicable consumer protection rules. The refund is full when the service has not yet been used, that is, when the hotel has not been put online or accessed by you or by players, no changes were made through the panel and you have not called support for installation, migration, customisation or any other service.

If, within those 7 days, the hotel has already been used or support has already provided a service, the service is considered effectively provided and there is no refund; in that case, the request is treated as a cancellation and the hotel stays online until the end of the period already paid for.

After the 7 days, you can cancel at any time through support; the hotel stays online until the end of the period already paid for, with no renewal and no pro-rata refund. After cancellation or a long suspension, the hotel's data may be permanently deleted; ask for a backup first if you want to keep it.

5. Acceptable use

You are responsible for the hotel and for what happens in it, including the content published by your players. You may not use the service to:

  • publish illegal content, child exploitation or abuse content, hate speech, harassment or violence;
  • infringe copyright, trademarks or other third-party rights;
  • run scams or phishing, fraudulently sell accounts or items, or improperly collect player data;
  • attack, overload or try to access other hotels, the panel or the infrastructure (including cryptocurrency mining);
  • circumvent the limits of your plan.

Hotels with minors require active moderation. We may suspend, without prior notice, a hotel that breaks these rules or puts other customers at risk, and we will cooperate with the authorities where required by law.

6. Trademarks

Habbo is a registered trademark of Sulake Oy. Habbo.Host is an independent retro hotel hosting service and is not affiliated with Sulake. You must not present your hotel as official or use the trademark in a way that confuses players.

7. Availability, sleep mode and backups

We work to keep the hotels online 24 hours a day: the services are monitored every minute and brought back automatically when they go down. To optimise the infrastructure's resources, emulators that stay without players online during the night (between 00:00 and 06:00) may briefly enter sleep mode (hibernation); the website, the database and the files always stay active, and the emulator is reactivated immediately as soon as the panel asks for it or on a player's first access. Even so, interruptions may happen due to maintenance, third-party failures or reasons beyond our control. We back up each hotel's database daily, kept for 30 days, but we recommend that you also download copies from the panel from time to time.

8. Liability

We are liable for damage caused by a failure to provide the service, as provided by law. We are not liable for the content and conduct of your players, for losses caused by changes you make to the hotel's code or database, or for interruptions caused by third parties beyond our control.

9. Changes to these Terms

We may update these Terms. Relevant changes will be announced by e-mail or in the panel in advance; continuing to use the service after that means you agree to the new version.

10. Contact and jurisdiction

Questions about these Terms: [email protected] or through support in the panel. The courts of the consumer's place of residence are chosen to settle any matter relating to these Terms.